FAQ
Q: Can I subscribe monthly?
A: Unfortunately, this option is not available for international customers at this time. Also, each international subscription will expire six months after the date on which the first newsletter was released. With a one-time payment of USD$33, you will receive a newsletter biweekly for six months.
Q: Are there any other language options besides Korean and English?
A: We only provide Korean and English versions at the moment.
Q: Is the newsletter written by the artist himself?
A: For every issue of 'Imagine', each and every topic/content will be selected and written by Bang Yongguk himself. His original writing in turn will be translated by a translator, then edited by our internal editor before final publication. CONSENT is in charge of managing the overall process of running the newsletter.
Q: Can I subscribe to Korean newsletter instead of English translated version?
A: You have an option to choose either Korean or English version. If you opt for Korean newletters, you will no longer be subscribed to English newsletters. If you wish to switch over to Korean version after originally subscribing to English newsletters, please send your request to inquiry@cn-snt.com with your name and email address. Make sure this is the same email address as the original email address you have initially provided us at the time of registration. The transfer may take several days to process.
Q: If I reply to the newsletter email, can Bang Yongguk read it?
A: The email address of Imagine is a send-only account, so your replies will not be read or responded to. If you have any questions about the newsletter, please email us at inquiry@cn-snt.com We will inform you later in the newsletter how you can leave your messages to the artist.
Q: Can I unsubscribe and get a refund?
A: Since the newsletter is provided on the online platform and its content is considered an intangible commodity, a refund option is not available. However, a refund can be issued in the following cases:
- If you cancel your subscription by July 10 2022, prior to the release of our first newsletter. In this case, you will be removed from the subscribers' list and your registered information will be deleted. Cancellation may take several days to process.
- If you are EU resident:
Notwithstanding the above, if you are EU resident, you have the right to cancel your order within 14 days of purchase, for any reason and without a justification. You will need to provide the receipt or proof of purchase.
We will notify you once we receive your refund request, and let you know if the request was approved or not. If approved, you will be refunded in the form of your original payment method within 10 business days. Please note, it may take additional time for for your bank or credit card company to process and post the refund.
If you have any question concerning our refund policy, please contact us at: inquiry@cn-snt.com